Elements and Performance Criteria
- Define the scope of the process map
- Identify the purpose for the process mapping.
- Define the boundaries of the process to be mapped.
- Identify process stakeholders to participate in the mapping.
- Identify the aspects to be mapped.
- Select an appropriate process mapping technique.
- Identify sources of information to populate and validate the process map.
- Map the process
- Liaise with process stakeholders to identify steps in the process.
- Rank information gained about process steps into critical, important and optional steps.
- Document the agreed process steps using the selected process mapping technique.
- Document the aspects being mapped using the selected process mapping technique, and show how they relate to the steps.
- Validate steps and techniques with appropriate internal or external sources of information.
- Apply the map